Warner Bros / Mark Knopfler PIN Customer Service Policy

To find out the specifics of our PIN redemption policies, click on a topic:

Contacting Customer Service

You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday and Saturday from 8:30am to 7:00pm, Eastern Standard Time (except holidays).

E-mail address: wbr@b3custserv.com.
Phone Number: (866) 759-4843
Regular Mail:

Warner Bros Records Store
P.O. Box 30620
Tampa, FL 33630-0620

Shipping

Most music CDs and DVDs in the Warner Bros Records stores are available for shipping within the United States ONLY.

Shipments to addresses within the United States are sent by UPS or United States Postal Service First Class Mail depending on weight and usually take 7 to 10 business days to arrive.

Order Confirmation Number

Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.

Processing an Order

Your order of in stock merchandise will generally arrive in 7 to 10 business days. We will notify you if any item cannot be shipped within 30 days. Orders received over the weekend and on holidays will be processed the following business day.

How to Change Your Order

Warner Bros Store processes your orders very quickly. If you find that you have made an error on your order, please notify us immediately by sending an e-mail to wbr@b3custserv.com.  If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

Promotional Mailings

Warner Bros Records Store will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you don't want to receive these special mailings, please make sure to uncheck the box that reads: "Check this box if you would like to receive special Mark Knopfler offers". If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to wbr@b3custserv.com

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise. 

Return/Exchange Instructions

Please provide us with the following information:

  • Your mailing address
  • Your phone number
  • Order confirmation number
  • What you are returning and why
  • How you would like us to handle your return or exchange

Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

CDs and DVDs should be returned to:

Warner Records Returns Dept.
948 Meridian Lake Drive
Aurora, IL 60504

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